myBCN · Policies
Legal and PoliciesClear, fair, and easy to find
The policies that matter most when you book with us, written in plain language.
Our Policies
We keep our policies short and easy to understand. Here is where to find each one.
Cancellation Policy
Free cancellation up to 24 hours before the start time, so plans can change and you can still book with confidence. The full policy covers how to cancel or reschedule, and what happens on the rare occasion we have to cancel.
Privacy Policy
How we collect, use and protect your personal information when you book a tour, pay, or get in touch with us, written in plain English rather than legal jargon.